Getting Started

Your Morning Briefing

The one email CeremonySync sends you each morning, what goes in it, and the few alerts that still arrive right away.

CeremonySync sends you one email a day, not a separate email for every reminder and alert. It arrives at 7am in your venue's time zone and lists everything that needs you today.

If nothing needs you, you get no email. There is no daily "all clear".

What's in it

Each section appears only when it has something in it:

  • Needs attention / Conflicts to review. Open problems across your bookings, most urgent first. Red items could stop an event going ahead as booked.
  • This week. Mondays only. Every event in the next seven days, and whether each one is ready, needs attention or is at risk.
  • Follow-ups due today. Leads you scheduled a follow-up with for today.
  • Guest deadlines. Weddings whose RSVP deadline or guaranteed guest count is due today, with how many guests are confirmed and how many are still pending.
  • EventSync. Events 3 days and 1 day out, vendors who haven't confirmed, tasks due or overdue, and events marked complete.
  • AssetSync. Overdue returns, low stock and maintenance that has come due.
  • FacilitySync. Medium and low priority tickets that missed their response time, plus any urgent ones found overnight.

Owners and managers get the conflict and week-ahead sections. Everyone gets the items that are theirs, such as their own follow-ups.

Each item links straight to the page where you can deal with it. A section shows up to eight items, then links to the rest.

What still arrives right away

A few things can't wait until morning, so they are still emailed when they happen:

  • New leads. Replying fast wins bookings.
  • Tasks assigned to you.
  • Critical conflicts on an event today or tomorrow. All the issues found in one check come in a single email. A critical problem on an event further out goes in your briefing instead.
  • High and critical priority facility tickets that miss their response time, if the ticket is assigned to you. Several at once come in a single email.

None of these are sent between 9pm and 7am (8am for conflicts). Anything found overnight goes in your briefing instead.

Choosing what you get

Click your name in the top corner, choose Profile, then open the Notifications tab. The settings are in two groups: Sent right away and Morning Briefing. Turning off a Morning Briefing setting removes that section from your email. It does not stop the briefing itself.

Settings are per person and per venue. If you work at more than one venue, you get a separate briefing for each and choose settings for each.

These settings only affect email. The notification bell inside CeremonySync still shows everything as it happens.

Emails to your clients are separate

The Morning Briefing is CeremonySync writing to your team. It doesn't change anything your clients receive: RSVP reminders, invoices, contracts and questionnaires go out exactly as before.

Still stuck? A person reads every email.

If a guide and the app disagree, the app is right. Tell us and the guide gets fixed.

Email support