Finding Coverage Gaps
How StaffSync surfaces understaffed events, what it can and cannot warn you about, and the gap it will never catch.
A coverage gap is an event with fewer people assigned than it needs. StaffSync surfaces gaps in three places, and there is one important kind of gap it cannot surface at all.
Where gaps show up
On the dashboard. The Understaffed card counts events within 14 days that are below 80 percent staffed. Each upcoming event also shows its own coverage figure.
On the event staffing page. Role targets are listed against what is assigned, so you can see it is the bartenders you are short of, not the servers.
While assigning. If the person you are assigning has marked the date unavailable, or already has an overlapping assignment, you are warned before you commit.
The gap StaffSync cannot see
Coverage is measured against role targets. An event with no targets set has nothing to measure, so it reports no coverage — shown as a dash — and never counts as understaffed.
This is the failure worth guarding against, because it looks like success. An event with no targets and nobody assigned sits quietly on your dashboard, not flagged, not counted, while an event with targets and one gap is flagged loudly.
The fix is to set targets on every event as you book it. Applying a staffing template does this in one click.
Closing a gap
Two routes:
Assign directly. If you know who is working, assign them from the event's staffing page. Fastest when you already know the answer.
Broadcast an open shift. Send the need to your team and let people offer their availability, then confirm whoever you want. Better when you do not know who is free. See Open Shifts.
Pending confirmations are a gap too
An assignment sitting at Pending is a person who has not answered. The role shows as filled on your coverage number, but nobody has agreed to work it.
Check the Pending figure on the dashboard alongside coverage. An event at 100 percent coverage with half its assignments unconfirmed is not a staffed event.
What does not exist
There are no coverage alert emails, no weekly digest, and no notification settings governing them. Gaps are surfaced in the app, on the screens above, and you find them by looking.
A short daily look at the dashboard is the intended workflow, and it is the only one that works today.
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