Managing Your Subscription
Your plan, billing date, payment method, and how to cancel or come back.
Your subscription lives in Settings, under Account. It shows the plan you are on, what it includes, when it renews, and the controls for changing any of that.
What you see
The plan card names your plan — Booked or Complete — with its price and what it includes. The list is the real description of your plan, so what you see is what you can open.
Below it:
- Next Billing Date — when the next payment is due
- Payment Method — with Update in Stripe → to change the card
On a trial, the same card counts down: how many days are left, then the price and the date it becomes chargeable. That is deliberate — a trial that does not say what happens at the end is a trap.
The buttons
Which controls appear depends on where your subscription stands:
| Situation | What you get |
|---|---|
| Running normally | Manage Billing, and a cancel button reading Cancel Plan — or Cancel Trial while you are on one |
| Scheduled to cancel | Reactivate |
Manage Billing opens Stripe's billing portal, which is where cards, receipts, invoices and tax IDs live. Reactivate does not send you to Stripe — it undoes the scheduled cancellation directly.
Cancelling
The cancel button opens a confirmation rather than cancelling on the spot.
Once scheduled, your plan runs to the end of the period you have paid for, and the tab shows a note naming your plan and its end date. Your floor plans stay free after that; everything else drops to the free tier until you subscribe again.
Nothing is deleted. Weddings, leads, documents and settings are all still there when you come back.
Changing plan
Moving between Booked and Complete is done on this tab, not in Stripe's portal — the upgrade panel shows what each plan includes and what changes.
Lifetime members
A lifetime account looks different: a Lifetime Member badge, Forever Access, and no billing date or payment method, because there is nothing recurring to manage.
Your team
One subscription covers the whole venue. Team members do not need their own, and there is no per-seat charge — what each person can do comes from their role, not from billing.
A team member who signs in while the venue has no active subscription is sent to a page explaining that, rather than into an app that half works.
Frequently Asked Questions
Where are my receipts? In the Stripe billing portal, through Manage Billing.
I cancelled by mistake. Press Reactivate. It takes effect immediately, with no trip to Stripe.
What happens to my data if I stop paying? It stays. You lose access to the paid surfaces, not the records.
Can I switch between monthly and annual? Billing period changes are handled in the Stripe portal via Manage Billing.
Still stuck? A person reads every email.
If a guide and the app disagree, the app is right. Tell us and the guide gets fixed.