Event Ticket Sales and Check-In
Turn on ticket sales, build tiers, run promo codes and a waitlist, and check guests in at the door.
EventSync sells tickets for events where guests buy their own way in — galas, fundraisers, concerts, networking nights. Everything lives on the Tickets tab of an event.
Turning ticket sales on
Open the event, go to Tickets, and switch on Ticket Sales. This reveals your public ticket link.
Create at least one tier before you share that link. With sales on and no tiers, anyone opening the page sees "No tickets available at this time." CeremonySync will warn you about exactly this on the tab until a tier exists — the link is shown so you can prepare an email around it, but it is not ready to send.
Ticket tiers
A tier is one thing a buyer can purchase. Use Add Ticket Tier:
- Tier Name — e.g. General Admission, VIP, Early Bird
- Price — set 0 for a free or comped tier. There is no separate "complimentary" switch; a zero price is how comps are done.
- Quantity Cap — leave blank for unlimited
- Sale Start / Sale End — optional. Use them for Early Bird pricing, or to close sales the night before.
- Group Size — how many people one purchase admits. A table of ten is one ticket with a group size of ten, not ten tickets.
- Individual QR Per Seat — for a group ticket, issue a separate QR code for each seat. Turn this on when the group will arrive separately and off when they arrive together.
- Description — what the tier includes. Shown on the public ticket page.
Tiers can be deactivated rather than deleted, which stops new sales without touching tickets already issued.
There is no "visible on public page" switch. An active tier within its sale window is on the page; that is the whole rule.
Promo codes
Beneath the tiers you can issue promo codes against specific tiers — useful for sponsor allocations, member rates, or an early push to your mailing list.
Waitlist
When a tier sells out, buyers can join a waitlist rather than leaving. You manage that list from the same tab and can release capacity to it if numbers change.
Tracking sales
Three figures sit at the top of the tab:
- Tickets Sold
- Total Revenue
- Check-in Rate — reads -- rather than 0% before any tickets exist, because "0% checked in" of nothing is not a fact about your event
Individual purchases are listed below, with buyer and tier.
There is no ticket report and no export from this tab. Per-tier revenue, sales over time and capacity summaries are not built. Month-by-month ticket revenue and volume are on the Ticket Sales tab of EventSync Reports.
Check-in at the door
Check-In Mode opens a full-screen screen designed for a phone at an entrance. Three ways to admit someone:
- Scan a QR code with the camera
- Type a ticket code if a screen won't scan
- Search by name or email for someone who has lost their ticket entirely
The counter at the top shows checked-in against total. If those numbers cannot be loaded it shows — count unavailable rather than "0 / 0" — at a door, a wrong number is worse than no number.
Check-in does not require the venue to be on a paid EventSync plan at that moment: a lapsed subscription will not stop you admitting guests mid-event.
Related articles
- Managing Event Attendees — the guest list, separate from ticket buyers
- EventSync Reports and Analytics — ticket revenue over time
- Event Detail: Overview Tab — where ticket totals surface on the event
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