Understanding the FacilitySync Dashboard
What each figure on the facility dashboard counts, and what to do when one of them moves.
FacilitySync → Dashboard is a four-number summary. It is designed for a morning glance, not for analysis — the reports workbench is where you go when a number looks wrong and you want to know why.
The four figures
Open Tickets — everything not yet finished, with the critical count underneath. This is the number that tells you whether today is normal.
Avg Resolution — average days from report to completion across every finished ticket, resolved or closed. It reads — when nothing has been completed yet, rather than 0, because zero would suggest instant resolution rather than no data.
MTD Cost — actual cost recorded on tickets this calendar month, compared with the same period last month. This only reflects what your team enters. If costs are not being recorded on tickets, this stays near zero regardless of what you are spending.
Alerts — a combined count of things that need attention: equipment needing repair, overdue schedules, low-stock inventory, vendor insurance expiring, and compliance items expired or expiring.
Note: Any of these will show — rather than a number if the underlying count could not be loaded. A dash means "we did not find out", which is different from zero, and the dashboard will not claim everything is clear unless every figure actually returned.
What to do when a number moves
Open tickets climbing week over week — more work is arriving than leaving. Run Ticket Load by Priority to see whether it is one category or across the board.
Avg resolution climbing — either the work is getting harder or the queue is too long for the team. Compare against your SLA targets; if you are consistently past them, the targets are wrong or the staffing is.
MTD cost well above last month — run Maintenance Spend by Category to see which category moved. A single large equipment failure looks the same as a broad increase until you group it.
Alerts non-zero — click through to whichever screen owns it. Compliance is the one worth checking first: an expired permit is a different class of problem from a low stock of air filters.
What is not here
There is no heat map and no per-space breakdown on this screen. Spend and volume by space live in the reports workbench, grouped by category or priority. The dashboard is deliberately four numbers.
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