Configuring Spaces and Sub-Locations

Every ticket, inspection and schedule can be attached to a space. That is what lets you answer "which room costs us the most" rather than just "what did we spend".

Spaces

Spaces are your venue's rooms and areas, and they are shared across CeremonySync rather than being FacilitySync's own list. The Grand Ballroom you book weddings into is the same Grand Ballroom a ticket is raised against, which is what makes a maintenance clash with an event visible.

Sub-locations

Settings → Space Sub-Locations is where a space gets broken down further. A sub-location is a named point inside a space — a specific plant room, a particular bank of lights, the north wall.

Add them when the space is large enough that "Grand Ballroom" does not tell a technician where to go. Do not add them for their own sake: a sub-location nobody selects makes the ticket form longer and the reports no better.

Using spaces in tickets

Set the space on every ticket. Where you cannot — a fault in a corridor nobody has defined as a space — use the free-text location field rather than leaving it blank or picking the nearest room. A wrong space is worse than no space, because it pollutes the spend analysis quietly.

Room unavailability

A ticket can mark a space unavailable for a window while work happens. That is what stops the room being booked underneath you while it is being repaired, and it is the single most useful thing to set on a ticket that takes a room out of service.

QR codes

Spaces can carry printed QR codes, so someone standing in a room can scan it and report a problem against the right space without knowing what it is called in the system. See QR Codes and Asset Labels.