Field Worker Mode for On-Site Staff
A stripped-down phone view for technicians: your tickets, claim and resolve, and report a new problem.
Field Worker Mode is the version of FacilitySync for someone holding a phone in a plant room. It shows the tickets assigned to them and almost nothing else.
Getting into it
From FacilitySync → Tickets, click Field Worker Mode. Manager View takes you back.
A maintenance technician can reach the tickets screen and switch into this mode. They cannot reach settings, vendors, inventory or reports.
What a technician can do
Claim a ticket. Moves it to in progress and assigns it to them.
Mark it fixed. Moves it to resolved and stops the SLA clock.
Ask for help. Records the request on the ticket's history and notifies the venue's owners and managers. If nobody could be notified, the app says so plainly rather than reporting success — the escalation is still on the ticket, but the technician knows to find someone directly.
Reporting a problem
The Report Issue flow is a short wizard for logging something found while walking the building:
- Describe the problem
- Pick a category and priority
- Choose the space
- Attach a photo
- Submit
The photo is the part worth insisting on. A picture of the actual fault means whoever picks the ticket up arrives with the right part.
Tip: This flow is the main reason to give technicians accounts at all. A problem reported from the spot it was found, with a photo, is worth more than the same problem remembered at the end of a shift.
What it deliberately does not show
No costs, no vendor rates, no configuration, no reports. A technician sees the work, not the commercials. If someone needs to assign tickets to others or approve costs, they need the Facility Manager role instead.
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