FacilitySync Settings
SLA targets, cost approval, sub-locations, automatic inspections, and label and QR configuration.
FacilitySync → Settings holds the module's configuration, grouped into three sections in the left rail.
Tickets
SLA Targets — a resolution deadline in hours for each priority. Tickets past their target are flagged overdue automatically. See SLA Targets and Overdue Tickets.
Space Sub-Locations — named points inside a space, for when the room name is not precise enough to send someone to.
Cost Approval — switch on approval for expensive work, and set the threshold. Any ticket whose cost is over the threshold has to be approved before it can be resolved. Below the threshold, nothing changes.
Tip: Set the cost approval threshold at the point where you would genuinely want to be asked. Set it too low and every filter change needs signing off, the queue backs up, and someone starts under-recording costs to avoid the friction — which costs you the spend data.
Inspections
Pre-Event Inspections — create a walkthrough automatically ahead of every booked wedding, using a template you choose, a number of days before the event, and a default assignee.
Event Turnovers — the same after an event, with a default duration in minutes for how long the space is accounted for while it is reset.
Both are covered in Auto-Inspections Triggered by Wedding Events.
Labels & Codes
Space QR Codes — printable codes for rooms, so someone can scan and report a problem against the right space.
Inventory Labels — bin and shelf labels for parts and consumables.
Asset Labels — equipment tags that open the asset record when scanned.
All three are covered in Printing Labels, QR Codes & Dymo Integration.
Who can change these
Settings are limited to owners, managers and the Facility Manager role. A maintenance technician cannot reach this screen — which is deliberate, since these settings decide what their SLA clock is and whether their work needs approving.
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